Whether you're looking to switch processors, need help with your current setup, or want to explore partnership opportunities—we're here to help.
Real people. Real expertise. Real results.
At AlterPay, we believe payment processing should be simple, transparent, and built around your needs—not ours. That's why when you reach out to us, you'll speak with real payment experts who genuinely care about helping your business succeed.
No pushy sales tactics. No confusing jargon. No hidden fees. Just honest advice from people who know payments inside and out, and who are committed to finding you the best solution.
Got a question? Need a quote? Want to vent about your current processor? We're all ears. Fill out the form below and we'll get back to you faster than you can say "interchange fees."
Tell us what you need, and we'll make sure it gets to the right person on our team. You'll typically hear back from us within a few hours during business hours—often faster if we're caffeinated!
We're organized into specialized teams so you always get expert help, whether you're just starting out, running into a technical snag, or looking to optimize your payment operations. Here's who does what:
This is your first point of contact when you're exploring AlterPay. Our sales team isn't here to pressure you—they're here to understand your needs and figure out if we're the right fit. And when you decide to move forward, they'll make sure your onboarding is smooth as silk.
Got a technical question? Terminal acting weird? Integration not playing nice? Our tech team speaks both "human" and "developer," so whether you're a restaurant owner or a software engineer, we've got you covered.
Nobody wakes up excited about compliance, but it's crucial. Our compliance team makes sure you're following all the rules (FCA, PCI DSS, etc.) without making your life miserable. Think of them as your regulatory safety net.
If you're one of our sales partners, referral partners, or a software company integrating our payments, this is your dedicated crew. They're focused on making sure our partnership is profitable and painless for you.
Once you're up and running, your dedicated account manager becomes your go-to person for everything AlterPay. They'll check in regularly, help optimize your setup, and basically make sure you're happy.
Behind the scenes, this team makes sure all the money flows where it's supposed to—including yours! They handle settlements, billing questions, and all the operational stuff that keeps AlterPay running smoothly.
These aren't just words on a wall. These are the principles that guide how we work with you every single day.
We know you can't afford to wait weeks to start taking payments. That's why we've streamlined everything—from our approval process to our support response times—so you can get moving fast. Not "payment processor fast," but actually fast.
The payment industry has a reputation for hidden fees and confusing pricing. We think that's rubbish. Our pricing is clear, our contracts are straightforward, and if you ask us a question, you'll get a straight answer. Period.
We're not here to "sell you" and disappear. When you work with AlterPay, you're getting a team that genuinely wants your business to succeed—because when you do well, we do well. Simple as that.
We're really good at what we do, but we're not going to be jerks about it. Whether you're processing £10 million or £10,000, you'll get the same level of expertise and attention from our team.
Every business is different, so cookie-cutter solutions don't work. We take the time to understand your specific situation and craft a payment setup that actually makes sense for you—not what's easiest for us to deploy.
Your data and your customers' data is sacred. We maintain the highest security standards (PCI DSS Level 1 via Shift4) because protecting your business isn't just a checkbox for us—it's fundamental to everything we do.
We know you're busy, so here's exactly what happens when you contact us:
Your inquiry lands in the right team's inbox immediately. No black holes, no "your message is important to us" limbo.
A real person (not a bot) reads your message and figures out the best way to help. Usually happens within a few hours during business hours.
We respond with actual answers to your questions—not canned responses or sales pitches. If we need more info to help you properly, we'll ask.
Whether you're ready to move forward or just exploring options, we're here to help. No pressure, no disappearing act after the first email.
During business hours (Mon-Fri, 9am-6pm GMT): We aim to respond within 2-4 hours, often faster.
Outside business hours: We'll get back to you first thing the next business day.
Urgent merchant support issues: Our 24/7 emergency line is always available for existing merchants with critical problems.
Whether you have a specific question or just want to explore your options, we're here to help. No obligation, no sales pressure—just honest advice from payment experts who actually care.
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